Application Support Manager

Application Support Manager

QC is urgently looking for an Application Support Manager to join our high profile client.

Our client is a well-known retail leisure business.

The firm is well known in the space and has grown year on year. They have a National presence.

This role will primarily focus on 3rd line application support and delivery of enhancements to Office 365 and CRM solutions ensuring the business maximizes the potential of the systems.

The Application support manager will have senior level responsibility as well as management.

Day to day the Application Support Manager will:

·Provide dedicated support, configuration and administration to the companies Dynamics CRM platform (O365).

·Mentoring a team

·Creating and managing system administration, including product, schedule and user functions in line with business change processes.

·Control and document all administrative changes.

·Define Dynamics CRM workflows.

·Develops, documents and implements changes based on requests for change. Applies change control procedures.

·Drafts and maintains procedures and documentation for applications support.

·Ensure system configuration information is complete, current and accurate.

·Provide data reporting via Power BI.

·Analysis of report requirements through liaison with internal colleagues and external clients.

Application Support Managers should have:

·Previous experience of 3rd line app support ideally at a senior or team lead level

·CRM knowledge across Sales or Customer Service including: Contact and Account Management, Lead and Opportunity Management, Quote and Sales Order Management, Data Modelling and reporting

·Reporting tools, primarily Power BI

·SharePoint or Power BI experience

·Accreditation or demonstrable knowledge on Microsoft Dynamics 365 would be desirable.

·Knowledge of code (don’t need to be able to code

·Ideally ITIL and SQL but not needed

My client offers a structure career path, a bonus and benefits. Due to the nature of work flexible working is possible.

My Client is based in Bury St Edmunds and has parking, easily commutable from Cambridge.

Support, CRM, Dynamics. Application Support.