1st Line Helpdesk Support


1st Line Helpdesk Support

Quant Capital is urgently looking for a 1st Line Helpdesk Supportto join our high profile client.

Our client is a well-known global financial payments business. They are a fintech100 leader and Times Tech Track Award winner.

You will work closely with the existing support team to provide support to current staff using CRM software and provide customer service to clients. This is an opportunity to join the fastest growing part of a business in a key leadership role focused on building and scaling.

This role is primarily field-based with a strong focus on interaction with current and prospective merchants. The role will have three primary responsibilities:

·Log and record IT Support Tickets

·Prioritise accordingly to work on desktop, telecoms and application support issues and requests,

·Develop and maintain excellent working relationships with clients to promote high level of customer service.

·Monitoring and routine systems administration tasks

·General network administrative tasks. Printer setup, adding users, backup and restore etc.

·Undertake installation and maintenance of clients software and liaise with 3rd party vendors

·Support Staff using CRM software

·Guide prospective customers through tours of current locations to witness the Connect solution in use in a live environment

·Support Windows based PC’s

1st Line Helpdesk Support Should have:

  • Experience in providing customer and/or partner technical support. CRM application support perferred
  • Experience with Windows IT infrastructure support
  • Microsoft Windows operating systems knowledge- Invluding Windows 10 and Server /2008/2012
  • Understanding of TCP/ IP Networking
  • Logical thinking and excellent troubleshooting skills
  • Organised and able to manage multiple competing priorities at one time
  • Professional presence and communication skills
  • Organized and detail orientated.
  • Basic understanding of DHCP and DNS – Active Directory and Group Policy
  • Flexible schedule and willingness to see project and problem resolutions to completion
  • Reliable and conscientious in work habits

My client has a relaxed team in a fun work environment that doesn’t take itself too seriously.

My client is based in Notting Hill