Application Support Analyst

Application Support Analyst

up to £30K

Our client is a well-known managed services software house with offices globally. They are well known and work with over 100 FTSE businesses.

The business is looking to expand further internationally at present and has an ever growing client list.

The Application Support role has come around due to an expansion and strategic change, the Support Analyst will report in to the head of support and client management. This role offers the ability to move towards product management as well as platform ownership or business analysis within a short space of time.

The Support Analyst will be involved in:

  • Support clients and processing of support emails.
  • Training and Pre Sales
  • Client Management
  • Investigating and resolving queries where possible this could be data analysis, application issues or database related
  • Testing new software functionality developed and assisting the quality assurance process.
  • Account Management

This role allows rapid promotion to senior support and implementation roles as well as professional services.

I am looking for a client-facing and ambitious analyst with the skills in excel and SQL. The right Application Support Engineer will have the drive and focus to make a significant contribution to the delivery of products and services to a growing client base. They will have the opportunity to work in a friendly, collaborative environment on advanced projects that are important to clients and their businesses.

This is a great opportunity to work in a challenging, high profile role within an international company with FTSE 100 clients. You will be working on interesting projects with highly experienced professionals. If you are passionate about delivering outstanding client service and want to take control of your own career progression then this role is for you.

The Support Analyst must have:

  • Ideally a Degree in a science based subject ideally
  • Demonstrable problem solving
  • Experience of Development or Application Support
  • Excel
  • Interest and skills in Data Manipulation
  • Ideally a background in support or client management
  • SQL – good tech skills
  • Excellent communication skills (written and spoken)

This is an outstanding opportunity to join a growing worldwide business at a time of significant and interesting growth within the sector. This is a UNIQUE opportunity, so much so if you are looking to develop your career towards technology management; lets chat.

My client is based within a mile of Woking

Application support, Service Desk Team Lead, Support, C# MVC ASP.NET SQL, .net ITIL, Business Analyst, greenfield

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