Voice Engineer (NICE / Zoom)
£110,000 Plus Bonus
2-3 days in the office
Quant is urgently looking for an Infrastructure Engineer with Nice and Zoom experience to join our high profile client.
Our client is a well known broker in the equities space. They are currently building a greenfield trading platform based in equities.
You will be responsible for the technical design, planning, and implementation of advanced Zoom Cloud solutions (UCaaS), including the design and deployment of NICE CXOne Contact Centre.
As a Senior Engineer you will be part of a highly skilled team. Your responsibilities will include teaching, deploying, managing, and supporting all aspects of the Voice and Video infrastructure used across the globe.
The environment is that of Facebook or Google, relaxed open with time to think and make the right decisions. The atmosphere is calm and relaxed with an open dress code. This is a role for techies, those who are motivated by the sharp end of technology and the possibility of making serious money doing something you are passionate about.
Key Areas of Responsibility:
• Voice and Video Architecture
o Zoom cloud (UCaaS) telephony and video
o NICE CXOne cloud Contact Centre
o Configuration, coordination, troubleshooting, and deployment of video conference systems
o Ability to gather and troubleshoot issues using log files and network traces
o Strong knowledge of SIP, including CUBE/SBC
o Work with other IT teams, including Security, Network, and Systems engineers, in planning and designing voice and video infrastructure and deployments
o Participate in client discussions during all phases of development
o Provide direction for Technology Operations teams on current and emerging technologies
o Recommend technical standards that include future proposed standards requiring
o Liaise with customers and vendors
o Provide third-level support to IT teams
o Provide necessary training and instructions to IT staff
o Work with ServiceNow managing tickets, completing operational and project-based changes
o Prepare capacity plans for network, bandwidth utilization, security, and growth or change
o Prepare capacity plans for Expressways, PRI, bandwidth utilization, security, and growth or change
o Assist business units in technology planning
o Evaluate current and emerging technologies and introduce technical solutions that address business and technical issues
o Contribute to the Technology Road Map planning
o Participate as a team member or work package leader on projects involving all voice, video, and infrastructure changes or projects
o Contribute to the development and assignment of project budgets
o Contribute to the planning, installation, and upgrade of network and security platforms
Voice Engineers MUST have:
• Contact Centre experience
• Zoom
• An understanding of LAN, WAN technologies, including QoS, DNS, DHCP, and firewall fundamentals, is required. Operational and troubleshooting experience with Cisco UCM, UCCx, and Expressway, including WebEx support
• Extensive experience of working in large-scale telecommunications environments, working with Cloud Telephony and Contact Centre.
• Expert experience with Voice and Video platforms.
• Experience with Zoom phone and video provisioning and UCaaS solutions.
• Experience with ServiceNow.
I am looking for someone who can grow with the team, in responsibility and/or technological prowess – and make a significant contribution to the products we are developing. In our informal technology team office, we offer a quiet, friendly environment with break-out rooms for planning and discussion.
The client offers a bonus to all employees as a result of performance from day 1.
My client is based in Central London